Our Policies


Cancellation Policy

We understand that emergencies sometimes do arise unexpectedly. If you need to cancel your cleaning appointment, we request that you give us 48 hours’ notice. If notice is not given a cancellation fee will be charged to your next cleaning appointment.
The cancellation fee is 50% of your scheduled appointment.

  • We endeavour to make all our cleaning appointments, however, if it occurs that we cannot keep our appointment you will receive a timely telephone call to notify you. We will reschedule your cleaning appointment at the earliest opportunity.
  • Inclement Weather – if there is an occasion where we experience weather that would stop us getting to or from your property, we will of course notify you of the situation and reschedule where necessary. We do request that in the event of snowfall, you ensure that driveways and pathways are kept clear and gritted for ours and your safety.
Lock Out Policy
Should it occur that we cannot gain access to your property for your scheduled cleaning appointment a 50% charge will be billed for payment that week.

Payment Policy
Payment is expected in full, either by cash or by bank transfer.
Please Note
All regular cleans are charged at a minimum of two hours per cleaning appointment. Should you only require one and a half hours of cleaning, the full two hour rate will be charged.